FAQ's

When will my order ship?
Please allow 10 - 15 business days.

How will my order ship?
Orders within the continental U.S. will ship FedEx ground. Please contact customer service for rates to Alaska, Canada, Hawaii, Puerto Rico and International shipping.

Do I send my diploma to you?
Please do not send your diploma. All frames include instructions on how to mount your diploma.

Do you offer express shipping?
Please contact customer service for express shipping rates.

My frame arrived damaged.
Please contact customer service for a return authorization within 30 days from the delivery date. We will issue a call tag and exchange the frame at no cost to you. Replacement frames will ship upon receipt of the damaged frame.

My questions are not listed.
Please contact customer service and we will be happy to answer all your questions.



 

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Taylor Farms Commerce Park • 2556 Horse Pasture Road • Virginia Beach • VA • 23453
Toll Free: (800) 677-3726 • Fax: (800) 576-3726
E-mail: info@framingsuccess.com